Privacy Policy

At EDcare, customer privacy carries the utmost importance. For this purpose, we have tailored special policies to ensure complete protection of the individual’s confidential data. In addition to data protection purposes, these policies are also created to comply with the legal regulations in the area. In this section, all the privacy policies at EDcare can be found.

Information Collected and Used by EDcare

The information collected by EDcare can be divided into two main sections:

Information collected during account creation

This information is created when the customer creates an account at the EDcare website. This information includes:

Full name, age, and gender
Contact details (email address, contact number)
Login credentials (User ID, Password)

This information is used for the following purposes:

Create and maintain the customer’s personal account
Ensure secure login and access to the account
Contact individuals for promotions and service-related updates
Respond to customer queries

Information collected regarding orders and related processes

This information is collected when the customer places an order for a product. This information includes:

Information obtained during account creation
Complete delivery and billing address
Product details such as name, dosage, quantity, and order history
Payment-related information, such as credit/debit card information, online payment-related information, etc.
Communication details for every order in the form of recorded phone calls, emails, and messages

This information is used for:

Delivering the products to the customer accurately and efficiently
Verification transactions to prevent fraud
Order-related communication and customer support
Providing support during refunds, replacements, or cancellations
Maintaining transaction records as per the law

Customers must rest assured that EDcare does not sell, share, or rent the above specified data to any third parties, in any form.

Information Sharing

Address and contact details to trusted delivery partners
Payment-related information to transaction providers
Information is shared with legal authorities as required by the law

Data Protection and Security Measures

At EDcare, we utilize a rigorous online infrastructure so that there is no leakage of the customer’s data. Our system ensures that there is no unauthorized access, loss, misuse, or disclosure of any of the above-mentioned data.

The payments are handled through secure and encrypted means.

Cookies and Tracking Technologies

EDcare employs cookies and similar technologies to enhance the customer’s browsing experience. These cookies do not track any personal or medical information.

Customers can disable or only select the cookies of their choice through the user’s browser settings.

EDcare is committed to maintaining transparency, security, and confidentiality of customer data at all times.